In-Store Return Policy
What are your In-Store Return Guidelines?
We offer a 14-day (2 week) return period from the day of purchase on eligible items.
In order to receive a refund, items must be:
- In original condition: free of damage, stains, animal hair, deodorant, strong scents, etc.
- Unworn & unwashed with tags intact
- Brought with a store receipt, physical or digital
Non-refundable items:
- Accessories: Jewelry, hair pieces, hats
- Cosmetics
- Shoes
- Undergarments
- Sale items over 16% off
Some returns will be treated on a case-by-case basis. Our employees have the right to refuse a refund if our product is not in proper condition.
A summary of this return policy is printed on the registers and on every physical receipt from our store.
Stay tuned for our holiday return policy beginning November 28.
I bought an item on sale, can I return it?
Sale items using a discount of more than 16% are not eligible for return, which includes items from our "Last Chance" rack located at the back of the store.
Can I return an item bought online to the store?
We are not able to accept returns or exchanges from online orders, as our inventory is different.
Our store is near the food court area of Red Cliffs Mall at 1770 Red Cliffs Dr, St. George, UT 84790!
At Sixteen, we celebrate individuality and know that everyone has their own unique style. That’s why we offer a wide variety of clothing styles and types at a range of pricing.
In addition to our clothing collections, we also carry shoes, jewelry, hair accessories, skincare and makeup products, and other fun novelty items.
We feature the NEN and JustKass collections, offering everything from backpacks and period kits to slippers, robes, and more!
We add new items to our store every day! As a boutique-style shop, we love exploring new trends and refreshing our inventory regularly. This means there’s always something new to discover, so stop by often!
As a women's clothing store, our collections follow adult sizing. We primarily carry sizes small, medium, and large, with occasional extra small, extra large, and plus size options!
For jeans, we typically offer sizes 24 to 31, and for shoes, we stock sizes 5 to 10, including some half sizes.
We want to make your in-store shopping experience unique and exclusive. While our best-selling items are available online, we reserve our newest arrivals for the retail store only! So, if you want to be the first to get the latest pieces, be sure to visit us in St. George!
Absolutely! While we love meeting visitors from all over, we know not everyone can make the trip.
You can shop a selection of our favorite in-store exclusives online in the Sixteen Rack collection. We also have some of our sale items available at Indy Clover South Jordan.
For further questions, please reach out to:
customercare@sixteensshop.com